Refund Policy

Effective Date: July 8, 2026

Welcome to FoneCare Mobile Services. We are committed to providing transparent and reliable mobile repair services. Please read our refund policy carefully before booking any repair service or purchasing products from our store.

1. Mobile Repair Services

All repair charges are based on the diagnosis and work performed by our technicians.

  • Once a repair has been completed successfully, service charges are non-refundable.

  • Diagnostic or inspection charges, if applicable, are non-refundable.

  • If a customer chooses not to proceed with the repair after diagnosis, only the unrepaired device will be returned. Any diagnostic fee already paid will not be refunded.

2. Repair Not Possible

If our technicians determine that your device cannot be repaired before any repair work begins:

  • No repair charges will be collected, or

  • Any advance payment made towards the repair will be refunded within 5 to 7 business days, after deducting any agreed diagnostic charges.

3. Spare Parts and Components

Once spare parts have been ordered or installed specifically for your device, they cannot be returned or refunded unless:

  • The supplied part is defective.

  • An incorrect part was installed by FoneCare.

In such cases, we will replace the part at no additional cost.

4. Accessories and Product Purchases

Accessories and products purchased from FoneCare may be eligible for replacement only if:

  • The product has a manufacturing defect.

  • The issue is reported within 7 days of purchase.

  • The item is returned with its original invoice, packaging, and accessories.

Refunds are not available for products damaged due to misuse, accidental damage, liquid damage, or unauthorized repair.

5. Advance Payments

Advance payments made for repair bookings or special-order spare parts are generally non-refundable once the order has been confirmed or the part has been procured.

6. Refund Processing

Approved refunds will be processed using the original payment method.

  • Processing Time: 5 to 7 business days

  • Bank processing times may vary depending on your payment provider.

7. Warranty Related Refunds

Devices covered under FoneCare’s service warranty will be repaired or the replaced component will be replaced if found defective during the warranty period.

Warranty claims do not qualify for cash refunds unless approved by FoneCare after inspection.

8. Customer Responsibilities

Customers should:

  • Back up all important data before submitting a device.

  • Remove passwords or provide access where required for testing.

  • Collect repaired devices within the communicated period.

FoneCare is not responsible for data loss that may occur during necessary repair procedures.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

FoneCare Mobile Services
Koduveli Building, Subhash Chandra Bose Road, Vyttila, Kochi, Kerala 682019
Phone: +91 90374 45533
Email: support@fonecaremobileservices.in

We value customer satisfaction and strive to resolve every concern fairly and professionally.

Contact Us